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Table of Contents
Introduction & Acknowledgements
1: Life is Not a Sitcom
2: Yada, Yada, Yada
3: Treasure Chest
4: Work & Home Survival Guide
5: Success Stories
About Words Can Heal
About the Authors
Endorsements
Front Cover Back Cover Cover Page Acknowledgements About the Authors Foreword
Chapter 1: Life is Not a Sitcom
Introduction Millie Eric Lisa Connie Michael Shelly Roland Summary
Chapter 2: Yada, Yada, Yada
Introduction Allison & Kevin A Folktale Ruth Smith & Trina Tasha & Laurel Jamie & Lydia Bettina & Jim Elaine Summary
Chapter 3: Treasure Chest
Introduction Think Twice Give the Benefit of the Doubt Common Excuses for Gossip Don't Judge, Solve Avoid Gossipy Situations Ask "At Whose Expense" Say "Someone" Change the Subject Summary
Chapter 4: Work & Home Survival Guide
At Work Survival Guide Introduction Marty & Ron Norie & Sharon Luke & Jody Jill & Susan Eileen & Neil Talia At Work Survial Guide Summary At Home Survival Guide Introduction Dan & Colleen Kate & Arlene Jeremy & Charlene Cloe & Marc Evelyn & Carl Jody & Brian At Home Survival Guide Summary
Chapter 5: Success Stories
Introduction Ken & Marla The Williams Family Eli & Mr. Martin Diane & Greta Rachel & Michelle George Ann & Mrs. Morgan
Epilogue About Words Can Heal
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